This Privacy Policy explains how PT. PODIUM OTO DAYA (EV-POD) collects, uses, stores, and protects personal data when you visit our website, contact us, or use our products and services.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Identity and contact details, such as name, telephone number, email address, company, and job title.
- Account and transaction information, including service history, charging sessions, invoices, and payment status. Payment card details may be processed directly by an authorized payment provider.
- Technical and usage data, such as IP address, browser, device, operating system, access time, cookies, and pages visited.
- Location data when you enable location-based features, such as finding a nearby charging station.
- Correspondence, feedback, and any information you voluntarily provide to us.
2. How We Use Information
We may use personal data to:
- Provide, operate, maintain, and improve our website, applications, charging services, and customer support.
- Process transactions, send service notifications, and manage accounts or partnership requests.
- Prevent fraud, misuse, and security incidents, and comply with legal obligations.
- Analyze service performance and usage in aggregated or anonymized form.
- Send promotional communications where permitted by law or with your consent. You may unsubscribe at any time.
3. Legal Basis and Consent
We process personal data where necessary to provide requested services, fulfill a contract, comply with law, pursue legitimate business interests, or based on your consent. Where processing relies on consent, you may withdraw it at any time without affecting prior lawful processing.
4. Disclosure to Third Parties
We may share limited data with service providers that support hosting, analytics, communications, payment processing, security, and business operations; with professional advisers; or with authorities when required by law. These parties may only use data for the agreed purpose and are expected to protect it appropriately. We do not sell personal data.
5. Cookies and Similar Technologies
Our website may use essential cookies and similar technologies to operate correctly, remember preferences, understand usage, and improve performance. You can manage cookies through your browser settings, although disabling some cookies may affect site functionality.
6. Data Retention and Security
We retain personal data only for as long as reasonably necessary for the purposes described above, contractual requirements, dispute resolution, and applicable record-keeping obligations. We apply reasonable administrative, technical, and organizational safeguards; however, no electronic transmission or storage method is completely secure.
7. Your Rights
Subject to applicable Indonesian law, you may request to:
- Access, correct, or update your personal data.
- Withdraw consent or object to certain processing.
- Obtain a copy of your data where applicable.
- Delete personal data, subject to legal and contractual retention requirements.
For deletion instructions, please see our User Data Deletion page.
8. Children’s Privacy
Our services are not directed to children who are not legally able to provide valid consent. If we learn that a child’s personal data was submitted without appropriate authorization, we will take reasonable steps to delete it.
9. Policy Changes
We may update this policy from time to time. The latest version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through our services where appropriate.
10. Contact Us
Questions or requests concerning personal data may be sent to partnership@evpod.id or by mail to PT. PODIUM OTO DAYA, Kebayoran Lama, South Jakarta, DKI Jakarta. We may ask you to verify your identity before fulfilling a request.